Frequently Asked Questions
General
Accounts & Cancellations
FAQ
I can't find the answer I'm looking for
Search your question
How much is a Beame subscription?
+You can subscribe to Beame via various channels, including your insurance company, a fitment center, a car dealership, a call centre or directly with MiX by Powerfleet. The price will depend on which channel you subscribe through. Complete this online form and one of our sales consultants will contact you to discuss your options.
How do I get a tracking device?
+If you want a vehicle tracking device, you can subscribe to the Matrix Vehicle Tracking solution in addition to your Beame subscription. Complete this online form and one of our sales consultants will contact you. Visit www.matrix.co.za for more information.
Can I track my vehicle’s location if I am a Beame subscriber?
+Beame is a stolen vehicle recovery service, which means it is not a tracking device that allows you to monitor your car’s movements online or via the app. While you cannot track your car or see its location on a map, our recovery agents have special technology to find and recover your vehicle as quickly as possible, should you report it as stolen.
What is the emergency number if my car gets stolen?
+In the unfortunate event of your vehicle being stolen, contact the Recovery Response Centre directly on 0860 232 631 to report the incident or call the emergency number 0800 111 322. You must notify MiX by Powerfleet within sixty minutes of becoming aware that the vehicle is stolen or hijacked to increase the chances of your car being recovered. You must report the incident to the South African Police Service within 8 hours.
How do I get a copy of my installation certificate to send to my Insurance Company?
+You can request a copy via WhatsApp by sending ‘Hi’ to 087 240 6262. A copy of the certificate was originally sent to you via email upon installation of your Beame when your subscription was activated. Alternatively, please send your full name, contact number, email address and account number as an Inbox message on the Beame Facebook page.
How do I change my personal and emergency contact details?
+It is essential that we always have your accurate and up-to-date personal details to enable us to assist you in an emergency situation. Please ensure that you update the details of your emergency contacts, should they have changed from the original details that you signed up with. Please also ensure that your registration number reflects correctly, as new vehicles are sometimes loaded on our systems prior to the registration of the vehicle being completed. You can update your details in any of the following ways:
Email: customercare@beame.co.za
Online contact form
Phone: 011 654 8090
Email: customercare@beame.co.za
Online contact form
Phone: 011 654 8090
What is the warranty on the Beame device?
+The Beame device has a lifetime warranty and as long as it is with the same owner and in the same vehicle, it will be replaced should it stop communicating. Your monthly subscriptions need to be up to date for the warranty to be valid.
How do I know if my Beame device is still working?
+To check the status of your Beame device use WhatsApp (send ‘Hi to 087 240 6262’), email customercare@beame.co.za or call us on 011 654 8090.
How often do I need to check if my Beame device is working?
+Please ensure that you test the device monthly as per the Beame Ts & Cs, either via WhatsApp (send ‘Hi to 087 240 6262’), email customercare@beame.co.za or call us on 011 654 8090.
How do I check the Beame device’s battery?
+The battery lasts at least three years, after which it will be replaced for free. Simply check the battery’s status via WhatsApp (send ‘Hi to 087 240 6262’).
Is the Beame device draining my car’s battery?
+The Beame device is wireless, so it is not connected to your vehicle’s battery. The Beame device has its own battery, so it does not draw power from your vehicle’s battery.
How long does the Beame device’s battery last?
+The battery lasts at least three years, after which it will be replaced for free. Simply check the battery’s status via WhatsApp (send ‘Hi to 087 240 6262’).
My car was stolen and not recovered, what now?
+The Beame recovery service reduces the risk of loss from theft or hijacking. If we are unable to recover your vehicle it is put on a recovery list for 6 months after the incident. This means our recovery agents will continue looking for your vehicle. MiX by Powerfleet does not guarantee the recovery of your vehicle as per the Beame Ts & Cs. MiX by Powerfleet’ liability is limited to the fullest extent allowed by law, and you have no claim if we cannot recover your vehicle.
How does the Jamming Detect feature work?
+Beame uses innovative technology that aids the Recovery Response Centre in the recovery of your vehicle if stolen. MiX by Powerfleet does not guarantee the recovery of your vehicle, but we reduce the risk of loss from theft or hijacking.
Is it possible to have the Beame device removed and fitted into another car?
+Your Beame device cannot be moved from one car to another. If you would like a Beame device installed in your new vehicle, you will be required to settle or cancel your current agreement, sign on the dotted line for the new agreement and once finalised, your new Beame device will be installed. Send your request to cancellations@mixtelematics.com and keep the reference number you will receive via email.
What happens if I sell my vehicle?
+You cannot transfer your Beame from one vehicle to the next. You will be required to settle or cancel your current agreement, sign on the dotted line for the new agreement and once finalised, your new Beame device will be installed. You can also subscribe to the Matrix Vehicle Tracking solution and add the Beame subscription. Complete this online form for one of our consultants to contact you. Visit www.matrix.co.za for more information.
I have been calling with no luck. How do I get a hold of the call centre?
+Due to high call volumes, you unfortunately may not get through to speak to a consultant. Please use the MiX WhatsApp self-service channel by sending ‘Hi’ to 087 240 6262 and select Rate our Service, email your query to customercare@beame.co.za, or please send your full name, contact number, email address and account number as an Inbox message on the Beame Facebook page.
What happens if I have a Beame device that is pre-fitted in my new vehicle?
+If you added a Beame subscription as a value-added service at the dealership, you have full access to the Beame stolen vehicle recovery service. You can check your Beame subscription status via WhatsApp by sending ‘Hi’ to 087 240 6262. If you don’t have a Beame subscription yet, please contact Beame to subscribe to the service via email customercare@beame.co.za or call us on 011 654 8090.
Am I able to retrieve a movement report on my Beame device?
+Our trained consultants can find your vehicle if it has been stolen or hijacked, but there are no movement reports available. Beame is a stolen vehicle recovery service, which means it is not a tracking device that allows you to monitor your car’s movements online or via the app. While you cannot track your car or see its location on a map, our recovery agents have special technology to find and recover your vehicle as quickly as possible, should you report it as stolen.
The amount I agreed to pay is different from the amount debited from my account?
+If you are a new subscriber, your first debit order includes the subscription fees for the balance of the current month and the full monthly upfront fee for the next month.
The monthly amount may vary if you sign up for additional services as indicated on your monthly invoice. Note that any unpaid amounts will also be collected by debit order. If you have any account queries, please send your full name, contact details, and account number to debtors@mixtelematics.com.
How do I cancel my Beame subscription?
+To cancel your subscription, you need to notify us in writing 20 business days in advance by sending an email to cancellations@mixtelematics.com. Keep the reference number you will receive via email for future reference. If there are any outstanding subscription fees, you will need to settle them before your cancellation can be processed. Your subscription usually includes a 36-month agreement. If your agreement is still within the first 24 months, a cancellation penalty fee will be payable. The accounts department will advise how much the penalty is. Note that your cancellation will be processed as per the Beame Ts & Cs.
What happens if I do not cancel my Beame subscription when the agreement expires?
+If the agreement is not cancelled before the expiry date, it will automatically continue and constitute a month-to-month agreement, terminable with 20 business days’ notice in writing. Send your request to cancellations@mixtelematics.com and keep the reference number you will receive via email.
Why is my account still being debited after I cancelled my subscription?
+If you did not receive an email confirmation that your account has been cancelled, then it is still active. To cancel your subscription, you need to do so in writing 20 business days in advance by sending an email to cancellations@mixtelematics.com. Keep the reference number you will receive via email for future refence. Note that your cancellation will be processed as per the Beame Ts & Cs. Your subscription usually includes a 36-month agreement. If your agreement is still within the first 24 months, a cancellation penalty fee will be payable. If you have not paid the cancellation penalty, your account will remain active. If there are any outstanding subscription fees, you need to settle the outstanding amount for your account to be cancelled.