EMERGENCY NUMBER – Stolen Vehicle Only: 0800 111 322

Frequently Asked Questions

Here you’ll find all your questions regarding the Beame Vehicle Recovery Device, answered.

If we have not covered your question, fill in a contact form and we’ll be in touch.

General Questions

You can subscribe to Beame via various channels, including your insurance company, a fitment centre, a car dealership, a call centre or directly with Beame. The price will depend on which channel you subscribe through. Complete this online form and one of our sales consultants will contact you to discuss your options.

If you want a vehicle tracking device, you can subscribe to the Matrix Vehicle Tracking solution in addition to your Beame subscription. Complete this online form and one of our sales consultants will contact you.

Beame is a stolen vehicle recovery solution, which means it is not a tracking device that allows you to track your vehicles movements online or via an app. While you cannot track your car, you can view its last known location on the app and in case of a recovery, rest assured, our recovery agents use advanced technology to find and recover your vehicle as quickly as possible, should you report it as stolen.

In the unfortunate event of your vehicle being stolen, contact our 24/7 National Operations Centre on 0860 232 631 to report the incident. You must notify Beame within sixty minutes of becoming aware that the vehicle is stolen or hijacked to increase the chances of your car being recovered. You must report the incident to the South African Police Service within 8 hours.

You can request a copy via WhatsApp by sending ‘Hi’ to 087 240 6262. A copy of the certificate was originally sent to you via email upon installation of your Beame when your subscription was activated.

Alternatively, please send your full name, contact number, email address and account number as an Inbox message on the Beame Facebook page.

It is essential that we always have your accurate and up-to-date personal details to enable us to assist you in an emergency situation. Please ensure that you update the details of your emergency contacts, should they have changed from the original details that you signed up with. Please also ensure that your registration number reflects correctly, as new vehicles are sometimes loaded on our systems prior to the registration of the vehicle being completed. You can update your details in any of the following ways:

Email: customercare@beame.co.za
Submit A Contact Form: Online contact form
Send us an inbox message on the official Beame Facebook page.

Your Beame device has a lifetime warranty and as long as it is with the same owner and in the same vehicle, it will be replaced should it stop communicating. Your monthly subscriptions need to be up to date for the warranty to be valid.

To check the status of your Beame device use WhatsApp (send ‘Hi to 087 240 6262’).

General Questions

Please ensure that you test the device monthly as per the Beame T&C’s, either via WhatsApp (send ‘Hi to 087 240 6262’) or via the app.

The battery last at least 3 years, after which it will be replaced for free if it needs replacing. Simply check the battery’s status via WhatsApp (send ‘Hi to 087 240 6262’) or check on the App.

The Beame device is wireless, so it is not connected to your vehicle’s battery. The Beame device has its own battery, so it does not draw power from your vehicle’s battery.

The battery lasts at least three years, after which it will be replaced for free if it needs replacing. Simply check the battery’s status via WhatsApp (send ‘Hi to 087 240 6262’) or check on the App.

The Beame recovery service reduces the risk of loss from theft or hijacking. If we are unable to recover your vehicle it is put on a recovery list for 6 months after the incident. This means our recovery agents will continue looking for your vehicle.

MiX by Powerfleet does not guarantee the recovery of your vehicle as per the Beame Ts & Cs. MiX by Powerfleet’ liability is limited to the fullest extent allowed by law, and you have no claim if we cannot recover your vehicle.

Beame uses innovative technology that aids the National Operations Centre in the recovery of your vehicle if stolen. MiX by Powerfleet does not guarantee the recovery of your vehicle, but we reduce the risk of loss from the or hijacking.

Your Beame device cannot be moved from one car to another. If you would like a Beame device installed in your new vehicle, you will be required to settle or cancel your current agreement, sign on the dotted line for the new agreement and once finalised, your new Beame device will be installed. Send your request to cancellations@mixtelematics.com and keep the reference number you will receive via email.

You cannot transfer your Beame from one vehicle to the next. You will be required to settle or cancel your current agreement, sign on the dotted line for the new agreement and once finalised, your new Beame device will be installed. You can also subscribe to the Matrix Vehicle Tracking solution and add the Beame subscription.

Complete this online form for one of our consultants to contact you. Visit www.matrix.co.za for more information.

Accounts & Cancellations

Due to high call volumes, you unfortunately may not always get through to speak to a consultant. Please use the WhatsApp self-service channel by sending ‘Hi’ to 087 240 6262 and select Rate our Service, email your query to customercare@beame.co.za, or please send your full name, contact number, email address and account number as an Inbox message on the Beame Facebook page.

If you added a Beame subscription as a value-added service at the dealership, you have full access to the Beame stolen vehicle recovery service. You can check your Beame subscription status via WhatsApp by sending ‘Hi’ to 087 240 6262. If you don’t have a Beame subscription yet, please contact Beame to subscribe to the service via email customercare@beame.co.za or call us on 011 654 8090.

Our trained consultants can find your vehicle if it has been stolen or hijacked, but there are no movement reports available. Beame is a stolen vehicle recovery service, which means it is not a tracking device that allows you to monitor your car’s movements online or via the app. While you cannot track your car on a map, our recovery agents have special technology to find and recover your vehicle as quickly as possible, should you report it as stolen.

If you are a new subscriber, your first debit order includes the subscription fees for the balance of the current month and the full monthly upfront fee for the next month.

The monthly amount may vary if you sign up for additional services as indicated on your monthly invoice. Note that any unpaid amounts will also be collected by debit order. If you have any account queries, please send your full name, contact details, and account number to debtors@mixtelematics.com.

To cancel your subscription, you need to notify us in writing 20 business days in advance by sending an email to cancellations@mixtelematics.com. Keep the reference number you will receive via email for future reference. If there are any outstanding subscription fees, you will need to settle them before your cancellation can be processed. Your subscription usually includes a 36-month agreement. If your agreement is still within the first 24 months, a cancellation penalty fee will be payable. The accounts department will advise how much the penalty is. Note that your cancellation will be processed as per the Beame Ts & Cs.

If the agreement is not cancelled before the expiry date, it will automatically continue and constitute a month-to-month agreement, terminable with 20 business days’ notice in writing. Send your request to cancellations@mixtelematics.com and keep the reference number you will receive via email.

If you did not receive an email confirmation that your account has been cancelled, then it is still active. To cancel your subscription, you need to do so in writing 20 business days in advance by sending an email to cancellations@mixtelematics.com. Keep the reference number you will receive via email for future reference. Note that your cancellation will be processed as per the Beame Ts & Cs. Your subscription usually includes a 36-month agreement. If your agreement is still within the first 24 months, a cancellation penalty fee will be payable. If you have not paid the cancellation penalty, your account will remain active. If there are any outstanding subscription fees, you need to settle the outstanding amount for your account to be cancelled.

Looking For More Information?

Make sure to connect with Beame on our social media profiles for the latest industry news, updates, feature releases and to ask us all your questions.

Have a look at our YouTube Channel for FAQ videos and how-to videos that will answer all your questions.

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Beame Buzz - Vehicle Recovery News | Beame

Still Have Questions

If our FAQ section above did not feature your question, don’t worry! Reach out to us and one of our Beame consultants will contact you and answer all questions you may have.

Vehicle Recovery System | Beame